ALBERTA - Albertans looking for non-urgent health advice or information now have more flexible ways to connect with a nurse through Primary Care Alberta’s Health Link 811 service. Patients can now chat live online with a nurse, and those who prefer to speak with a nurse by phone can request a callback through primarycarealberta.ca.
These new options make accessing trusted health advice more accessible and convenient, especially for patients who prefer using technology or want to avoid waiting on the phone.
“People want reliable health advice in ways that fit their lives,” says Kim Simmonds, CEO for Primary Care Alberta. “By offering online chats and callbacks, we’re removing barriers and giving patients more control over how and when they connect in with us about their health concerns.”
To get started, patients open the new Contact Health Link widget on the primarycarealberta.ca home screen. They then choose Health Information Chat or Nurse Callback.
Health Information Chat and Nurse Callback are not intended for urgent or emergency patients. If a patient’s concerns are urgent or emergent, they should call a different service (e.g., Poison Control Centre), visit an urgent care centre, call 911 or go to an emergency department.
Health Link 811 received more than one million calls in 2025. To start using the new Health Link 811 tools, visit primarycarealberta.ca.
Primary Care Alberta is a made-in-Alberta solution to improve access to the primary care services Albertans rely on. By delivering coordinated services, Primary Care Alberta enables healthcare providers to do what they do best - care for Albertans. We meet Albertans wherever they live, work, play and learn, promoting prevention, supporting lifelong health journeys, and serving as a vital entry point to a complex network of care. Together, we are creating a future where compassionate, timely and effective healthcare is available to every Albertan at every stage of life.
